Rami Shashati

Bachelor of Business Administration

2007 - 2011

European University, Switzerland

Diploma in Hospitality & Tourism Management

June 2006

Edexcel BTEC, UK

Medical Interpreter

Nov 2020 – Present

Cleveland Hospital, Abu Dhabi

• Conducting medical and general interpreting for patients and their families, facilitating over 1,200 patient consultations annually to ensure clear and accurate communication between medical staff and patients.
• Assessing and monitoring patients' understanding of information, which improved patients' comprehension of medical practices and contributed to a 20% increase in patient satisfaction scores.
• Recording and monitoring interpretation activities according to hospital and department standards, maintaining meticulous records for over 3,500 interpretation sessions to ensure compliance with hospital standards and contribute to the hospital’s accreditation efforts.
• Working under moderate supervision, demonstrated reliability and efficiency by effectively managing a high volume of interpretation requests, enhancing the overall workflow and efficiency of the department.

Master Data Administrator

May 2014 – Apr 2020

Chalhoub Group, Dubai

• Drove continuous improvement and automation initiatives, resulting in an increase in process efficiency and a 20% reduction in workflow errors.
• Supervised the Saudi Arabia team training, successfully training over 50 employees, leveraging my unique position as the only Arabic speaker in the department.
• Managed all phases of the data management lifecycle across the different verticals of the business, supporting data management business goals and objectives for merchandise hierarchy, and overseeing a database of over 100,000 SKUs.
• Ensured the master data integrity for the Gifts and Beauty items in the in-house Retail Merchandising System, leading to a 98% data accuracy rate.
• Provided data analytics (pivot tables, dashboards) for the high-selling products as and when needed to facilitate strategic decision-making, contributing to a 12% increase in sales of top-performing products.

Multiple Designations

Dec 2006 – Jan 2013

Byblos Bank, Syria

• Directed all elements of the customer service lifecycle, attending to over 1,500 customer queries on the phone and in-person monthly.
• Exceeded assigned targets in the Credit Card, House Loan, and Personal Loan sales departments, surpassing 120% of sales targets consistently.
• Prepared telegraphic and electronic transfers, demand drafts, and other payment instruments for depositing in the bank, augmenting cross-selling initiatives that increased ancillary product sales by 15%.
• Ensured optimum service levels at all times, resolved customer grievances promptly, and devised ways to eliminate service bottlenecks, reducing customer wait times by 20%.